01
Why Amazon
Amazon is a search-led marketplace: customers arrive knowing what they want and search for it. That makes demand visible, and makes a clear, accurate listing one of the most important parts of a product.
LoopWay builds its Amazon business around products customers actively search for. That is the starting point of its operating loop: find real demand, build a better product or offer for it, and improve from what each order teaches.
02
What LoopWay sells on Amazon
- Private-label products
- Developed by LoopWay and sold under its own brands, each positioned as a long-term brand rather than a one-off listing. More on private label.
- Branded products bought wholesale
- Products from other brands, bought in bulk from the brands and their distributors and resold through LoopWay's Amazon seller account. More on wholesale.
03
Buying from LoopWay on Amazon
- The seller
- You buy from LoopWay as the seller, through Amazon, under Amazon's own conditions of use and buyer policies.
- The listing
- The price, product details and delivery options are those shown on the listing at the time you order.
- Payment
- Amazon takes and processes the payment. LoopWay never receives your card or bank details.
- Returns and refunds
- Returns, refunds and buyer-protection claims go through Amazon's own process — start them from your Amazon order. Nothing in LoopWay's terms limits your statutory rights as a consumer.
- Questions
- Message LoopWay through the Amazon order page, or email contact@loopwayllc.com.
04
How orders are fulfilled
LoopWay runs the selling and fulfilment itself. Each order moves through the same fulfilment line:
- 01ListingThe product is listed on the marketplace with the details, price and delivery options a customer needs to decide.
- 02OrderWhen a customer orders, the marketplace makes the order details needed to ship it available to LoopWay.
- 03PackThe order is picked and packed.
- 04LabelThe parcel is labelled for the courier, and shipment is confirmed with the marketplace.
- 05Pick-upThe courier collects the parcel.
- 06DeliveryThe parcel is tracked to the customer, with tracking uploaded to the marketplace.
What each delivery teaches — returns, reviews, performance — feeds the next listing.
05
Amazon customer data
LoopWay accesses Amazon data through the Selling Partner API only to operate its own seller account, in line with the Amazon Services API Developer Agreement, Acceptable Use Policy and Data Protection Policy.
- Customer information is used only to fulfil orders, provide customer service and meet legal obligations — never for marketing.
- Personal information is deleted no later than 30 days after the order is delivered, unless a law requires longer.
- It is encrypted in transit (TLS) and at rest (AES-256 or equivalent).
- Access is limited to people who need it, with unique accounts, multi-factor authentication and logging.
- It is shared only with couriers and service providers acting for LoopWay to fulfil the order.
- Any security incident involving Amazon information is reported to Amazon within 24 hours of detection.
The Privacy Policy sets this out in full.
06
Independent of Amazon
Amazon is an independent company. LoopWay is a seller on its marketplace and uses its published developer APIs only to manage LoopWay's own seller account. LoopWay is not owned by, affiliated with, sponsored by or endorsed by Amazon.
Amazon is a trademark of Amazon.com, Inc. or its affiliates, used here only to identify the marketplace LoopWay sells on.
07
Questions
Does LoopWay sell on Amazon?
Yes. LoopWay sells on Amazon through its own seller account — both its private-label products and branded products it buys wholesale. Orders are placed and paid for on Amazon, and returns go through Amazon's process.
How long does LoopWay keep Amazon customer data?
LoopWay deletes Amazon customers' personal information no later than 30 days after the order is delivered, unless a law requires it to be kept longer — and then only what that law requires, for that purpose.