01
Who to contact about what
- An order
- Message LoopWay through the order page on Amazon or eBay, so your order details stay attached to the conversation. You can also email contact@loopwayllc.com.
- A return or refund
- Start it from your order on Amazon or eBay. Returns, refunds and buyer-protection claims go through the marketplace's own process.
- Wholesale
- Brands and distributors who would like LoopWay to buy and resell their products: email contact@loopwayllc.com with the products, brands and your trade terms. Wholesale.
- Your personal information
- To access, correct or delete the information LoopWay holds about you, email contact@loopwayllc.com. LoopWay may need to verify your identity, and replies within the time the law requires — normally one month, or 45 days for California requests. Privacy Policy.
- Anything else
- Email contact@loopwayllc.com.
02
Company details
- Legal name
- LoopWay LLC
LoopWay sells only through Amazon and eBay; products are not sold through this website.
03
Questions
Where can I buy LoopWay products?
LoopWay products are sold on Amazon and eBay, through LoopWay's own seller accounts. They are not sold through the LoopWay website. Payment, returns and refunds are handled through the marketplace you buy on.
How do I return a product I bought from LoopWay?
Start the return from your order on the marketplace you bought on — Amazon or eBay. Returns, refunds and buyer-protection claims for LoopWay orders are handled through that marketplace's own process, and nothing in LoopWay's terms limits your statutory rights as a consumer.
How do I ask LoopWay about my order?
Message LoopWay through the order page on Amazon or eBay; that keeps your order details attached to the conversation. You can also email contact@loopwayllc.com.